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11 Nov 2009 Etihad’s Hogan achieves goal
10 NOV 2009: Etihad, Airways’ the national airline of the UAE, has taken the top award at this year’s World Travel Awards (WTA), being voted World’s Leading Airline by more than 180,000 travel industry professionals from over 175 countries. James Hogan, Etihad’s chief executive, said that three years ago, “Etihad set itself one clear and simple goal – to be the best airline in the world.
The World Travel Awards recognize the very best airline, hospitality and tourism brands in the world, with industry experts vetting nominations for their customer relations, creativity, quality of service, product innovation and business acumen.
Etihad, is the first Middle Eastern airline to win the award, and was recognized for the excellence of its onboard product, luxurious airport lounges and strong service ethic during a period of phenomenal growth.
Hogan said he is proud of the way Etihad people all over the world have embraced the vision of being the best, supporting our investment in state-of-the-art products by delivering superb customer service.
“Etihad is honoured to be recognized as the World’s Leading Airline by travel agents and other industry professionals – the people who really know what travellers are looking for in an airline.”
In addition to being named World’s Leading Airline, Etihad also picked up the award for Leading First Class for the second year in a row.
Hogan said: “Winning the Leading First Class category two years in a row tells us that our commitment to continuous investment in our product and service is the right strategy for us and for our customers.
“Only two months ago we reinforced this commitment with the launch of our new first class private suite, which is currently available on our London services and being rolled out to Australia, Europe, the USA and the rest of our three-class fleet next year.
Hogan said Etihad would not be resting on its laurels. Advanced Business and Economy Class seats and a leading edge in-flight entertainment system are due on board by the end of the year and a new service style in Economy Class is being rolled out progressively on all Etihad routes.
Hogan said, “Our next growth phase will also position Etihad to reach its goal of profitability in 2011. This will be a key focus for us as we move forward with a programme of continuous investment in our network, our product, and in staff training and development.”
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